The terms “we”, “us”, “our” refers to all brands owned and operated by Perfect Combination Limited, as defined in the applicable terms and conditions, and according to the operation of the Services.
Perfect Combination Limited (hereinafter “PCL”) , a private limited company incorporated in England and Wales with registered company number 10485424.
1. GENERAL INFORMATION
We enforce the highest standards with respect to Members’ privacy and personal data protection.
Our technical team developed and maintains the network of systems using the latest standards to ensure the protection necessary of the Site and Services is offered. Online payments on the Sites are secured through https protocol in order for your data to be encrypted during their transmission to the payment processor.
With Internet security being complex and susceptible to breaches, we recommend that you take appropriate measures to improve the protection of all personal data that is not under the control of PCL. If any breaches are uncovered on the Site, we will act with swift resolve to remedy the breach. We suggest using devices operating Internet security based applications will assist in offering the greatest level of protection.
2. WHAT INFORMATION DO WE COLLECT?
The personal data we collect may include your name, postal and electronic address, your nominated city and region, mobile or landline phone number, banking information, information about your physical characteristics, photographs, your personal values, interests and your use of the Services.
Registering for the Site may reveal the Member’s ethnicity, lifestyle choices, religion, or sexual orientation. This information and content with be available on the Site and services for other Member’s to view and discern. Agreement to share this information by the Member concerned initiates when the consent box is ticked during the registration process. Such action by the Member expressly accepts and assumes full responsibility for the processing of this “sensitive” data by the companies of PCL.
3. WHEN AND WHY DO WE COLLECT INFORMATION ABOUT YOU?
We must collect information about you when you:
Due to the nature of certain Services, information being requested is typically necessary to provide access to the Site and Services. Results generated through information attained during the Relationship Style Questionnaire is based on the accuracy of the responses provided by the Member concerned.
Data provided during registration and profile activation including:
Information provided before, during or after partaking a Well-Being based “Add-On” Service(s) to a certified PCL therapist such as:
Help in providing the necessary context for understanding the current state of Client Well-Being. This information will also help in assisting the aligned PCL therapist in offering the best suited Service(s) to counter current or future Well-Being conditions. Any recommendations given are in accordance with the goals expressed during the “Add-On” Service(s) in question.
4. WHO HAS ACCESS TO THIS INFORMATION?
The key precautions necessary in securing our databases operate to archive your information in a secure environment. The latest SSL encryption standards are upheld to protect any information exchanged with our third party service providers. Payment of Services requires process of billing information by either Stripe, Inc or PayPal Holdings, Inc depending on the transaction preference selected during checkout. Onfido™ perform identity verification upon request, processing Member personal ID documentation against live UK national databases. Copies of the ID images are held on their secure servers with facility for immediate erasure when notified. Email notifications and automated communications enhancing Member experience are processed through Mailgun Technologies, Inc. Email address details are trusted only to ensure deliverability and reliability of communications. Contact details of email subscribers consenting for newsletter and related content notifications are held in aligned MailChimp® mailing list’s and accessible through The Rocket Science Group service.
Access to personal Member information is restricted to a small number of employees and any processes pertaining access is aligned to the measures outlined by the Data Protection Officer (DPO). Information obtained when purchasing or subscribing to our Services help to ensure the best possible experience and Services are offered to you.
Personal information highlighting your unique profile characteristics and interested criteria may be accessed from and are visible on PerfectCombination’s Member Site, on the Internet, by e-mail (newsletter), by mobile phone. In addition, we may disseminate this information directly to other Members (active or expired) through electronic (e-mail, text messaging, etc.) or communication medium to increase your chances of finding your Perfect Combination. As a result, by providing your information through the Services, Members expressly authorise PCL to reproduce and disseminate the information contained in the Member profile including personal data, description, images, interested criteria, etc on all the Services and the Sites, on the Internet and by e-mail.
The Member can request to not receive special offers from PCL or our partner companies, either during registration or at any time by going to “My Account Settings” page on the Site console.
6. MANAGING YOUR INFORMATION
With respect to only fully registered Members being able to view data, please be aware that you are acting in a public online environment and are responsible for your privacy. It is at your discretion the extent of the information shared with other Members.
Settings related to the extent of information received from us can be altered at any time during your Membership using the management console. The number of notifications received as part of promotional campaign material can be set to your personal requirements by accessing and updating the “My Account Settings” page. Members also have the option at any time to alter the personal data recorded during the steps of profile activation. Facility to process such changes can be found in the “My Profile” section of the management console.
If you no longer wish PCL to reproduce or disseminate the information contained in unique profile including personal data, description, images, interested criteria, etc, you may cancel your account according to Article 7 entitled “Termination” within the terms and conditions. As stated in the documentation the key profile data in accordance with this action will not feature in subsequent communications (printed, press, audiovisual or electronic).
Any request received to “delete” your account will be enacted in accordance to the process outlined in Article 7 entitled “Termination” within the terms and conditions. Upon definitive confirmation all personal information associated with the account and Member will be permanently deleted. A copy of personal data and supplementary information held can be requested by the Member in question at any point during the membership timeframe. Changes can be applied by the Member to their visible information within the “My Profile” console, prompting updates will be corresponded across the database environment.
Any information specifically attributed to Well-Being based “Add-On” Service(s) will be maintained for 3 (three) years after the last recorded appointment date. Access to this personal information is restricted and granted only by the aligned PCL therapist. Any request received from the Client to “delete” this type of records will be enacted on immediate confirmation of receipt. A copy of personal data and supplementary information held in accordance to Well-Being based “Add-On” Service(s) can be requested by the Client in question at any point during the specified timeframe for expiration.
7. THIRD PARTY WEBSITE LINKS
If you have any questions about this policy, please email firstname.lastname@example.org or write to Perfect Combination Limited, 5 Chapel Court Wervin Road, Chester, CH2 4BT.